Domestic and Family Violence Support
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Our Commitment
At Launtel, we take the misuse of our services by domestic violence perpetrators extremely seriously and will provide effective and tailored assistance to customers who need our support.
We recognise that domestic, family and sexual violence can seriously impact our customers’ safety, privacy and access to telecommunications services. We also understand that internet access can be a lifeline during difficult times, but can also be abused as a tool of control.
Launtel is committed to supporting customers who are experiencing, or have experienced, domestic, family and sexual violence.
National Support Services
For immediate or long-term assistance, we can put you in touch with or refer you to organisations that specialise in supporting people experiencing family violence.
Here are some of the national services available:
Support Website | Description | Contact Number |
National counselling helpline, information and support 24/7 for people impacted by domestic, family or sexual violence. | ||
Online counselling service for young people aged 5 to 25. | ||
Provides relationship support services for individuals, families, and communities, including counselling, family dispute resolution, and family/community support and education programs. | ||
Provides crisis support and suicide prevention services. | ||
Support for men with family and relationship issues 24/7. | ||
Telephone and online counselling, referrals and support groups for LGBTQI+ people and their families | ||
Aboriginal & Torres Strait Islander Crisis Supporters |
Contact Us
We offer multiple safe and confidential ways for you to contact us for help. We will treat you with understanding, empathy and respect, and we will do everything we can to help while also complying with our obligations.
You can reach our Specialist Team in any of the following ways:
Dedicated Support Channel:
Phone | 8am — 10pm Monday to Friday | |
Livechat | ||
Contact Us
More Support Services